Frequently Asked Questions
Are your contractors licensed?
As a consumer, the best thing you want to get is a reliable service from a reliable company. This ensures you to receive the true value of your money. Especially these days, many scam companies or contractors are taking advantage of the trust of people. So, verifying if a company or worker is reliable should be on top of your priority. And, we are proud to say that each and every contractor we have are licensed. We are authorized to deliver plumbing solutions from residential to commercial property.
Do all employees have the relevant training and qualifications?
We deeply know and understand the effect of plumbing issues in your property. Not only they create disturbance in your day-to-day activity, but also require you to spent more resources to fix the problem. In this case, you will need a professional help to complete the work for you. After all, not all homeowners are equip with the right tools and knowledge to make the job very successful. Our team of professionals are formally qualified and trained to guarantee meeting your requirements at hand.
What is the normal response time you offer?
As fast as we can. But in some cases, our team can be on location within twenty minutes. We can’t be held responsible for weather, traffic or unexpected items. We don’t have standby plumbers, but we’ll attend to every priority call every day as best as we can. Our plumbers have constant communication with our office staff. The cars are equipped with GPS for every minute tracking, all contractors have vehicle to office texting and cellphones.
Do you offer emergency or same day services?
Have you experienced clogging of your outlet or other plumbing issue? Well, it is unavoidable. Problems can occur anytime of the day, whether you are sleeping, taking a regular bath, cooking and more. When the issue takes place, you can carry out the job for yourself and voila! But if you did not performed it properly, chances of spending more money and time are bigger. To address this kind of situation, we are offering same day and emergency services for your total peace of mind. All you need to do is contact our customer representative and expect us to arrive at your location in not time, together with our advanced tools and equipment.
How about warranties?
If ever you’re not happy with the plumbing service we’ve delivered, or the issue had arose again, we can offer you warranty for plumbing appliances and setup installed by our workers. The duration depends on the package you choose. But in any case, you are assured to make your servicing and repair a priority.
If you have any questions, feel free to call us and ask yourself.